Customer Service Manager

Do you want to work in a commercial, technical and dynamic environment?  Are you excellent with customers and have a flair for contract management, then you will definitely enjoy this position here at Vestas! If you believe you have what it takes to join our growing operation then apply!

 

Service > Service Denmark/Norway > CSM and Service Admin & Controlling

With more than 30 year of experience as Production and Service Company, Vestas is the leading supplier to the wind industry in Norway.

Vestas is currently experiencing extreme growth in the Norwegian market and will over the coming years install more than 300 wind turbines in Norway - supplying more than 500.000 household.

 

To accommodate this growth Vestas is looking for skilled people for our new office in Trondheim. The service department is responsible for service and maintenance of the wind turbines. The department has an open and informal culture, where teamwork and good communication is the key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

 

Responsibilities and tasks

The position of Customer Service Manager works alongside a team of Customer Service Agents and Service Account Managers.

 

Your scope of work and responsibility will be:

 

  • Provide first-line customer communication, ensuring execution to the scope of contracts and customer commitments, managing the customer relationship and seeking aftermarket sales. Participate in weekly customer calls & attend monthly / quarterly customer meetings as required.
  • Provide first – line technical support to customers and be the prime interface between customers and DK Technical Support to communicate technical issues and their resolution.
  • Support resolution of customer issues.
  • Build and maintain relationships with customer representatives, Vestas Supervisors and Service Technicians.
  • To work together and communicate effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc.
  • Own, manage and record all customer issues in a systematic way.
  • To be commercially aware of the contract’s financial performance and requirements, to inform /escalate cost overruns, requests out of scope and transition to new contracts.
  • Transact business (notifications, service orders, quotations etc.) on SAP.
  • To actively seek and identify parts sales, aftermarket sales options and upgrades.

 

Qualifications

 

  • The ideal candidate will have a technical and/or business education with previous experience of customer service / support.
  • You will have strong skills in contract management. A good eye for the legal side of these contracts would be useful.
  • Ideally you will come from a good technical background, likely engineering; being able to communicate clearly to internal and external contacts alike, with robust relationship management skills. Background could be focused in mechanical, electrical, mechatronic or related fields to understand our turbine technology.
  • You should be structured and accurate and possess excellent communications skills both written and oral and be comfortable, fluent in English and Norwegian.
  • Enjoy working as part of a team, as well as being able to work independently and have a good sense of humour.
  • Pay attention to detail, stay focused, prioritise your tasks and keep the overview even during hectic periods.
  • You are thoroughly familiar with Microsoft Office package and in-depth Excel and Power point skills are an advantage. You have a desire to learn and develop others tools you will use in your job on a day-to-day basis.
  • SAP experience would be an advantage.

 

Competencies

Strong commercial mind-set with:

 

  • Strong stakeholder management skills.
  • Resilient and able to stay motivated in busy times.
  • Problem-solving mentality, able to get things done.
  • Comfortable collaborating with customers and colleagues across the region and the globe.

 

What we offer

We offer a fast paced and dynamic work environment, coupled with a competitive salary and benefits package.

 

Additional information

You will be based in our office in Trondheim, with occasional travel within Denmark.

If you need further information, please contact Senior Recruiter Martin Whittle +441925857120/ +447515325141

 

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 92 GW of wind turbines in 79 countries, we have installed more wind power than anyone else.

 

Through our industry-leading smart data capabilities and unparalleled more than 78 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 23,900 employees are bringing the world sustainable energy solutions to power a bright future.

 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.

Stillingsinformasjon

Kunde: Vestas
Antall stillinger: 1
Industri: Manpower
Fagfelt: Industri og produksjon
Arbeidssted: Trøndelag
 Trondheim

Søk på stillingen

Publisert: 09.08.2018
Søknadsfrist: 21.08.2018
Ref. nr.: 1026535
Søk på stillingen

Kontaktinformasjon

Asseline Grindheim
asseline.grindheim@manpowergroupsolutions.no