Customer Success Manager

Trintech Inc. is the leading provider of financial software solutions. Customers use our products to gain greater stability and control over their critical record-to-report financial processes, leading to better overall business performance.

 

Over 3000 organisations across many verticals including retail, manufacturing, financial, and service industries across more than 100 countries utilise Trintech solutions. Including half of the Fortune 50 and the FTSE 100. Each is realising the benefits of the company's configurable and highly scalable solutions every day to: ensure the accuracy and integrity of financial data; identify and reduce transaction risk; optimise employee efficiency, improve the quality and timeliness of disclosure management and strengthen internal controls to support compliance.

 

Trintech Inc. acquired Adra Software in November 2017, a leading provider of financial close and reconciliation software for the European marketplace with headquarters in Oslo. With this acquisition, Trintech broadens its portfolio of best-in-class financial solutions to better meet the needs of its existing and prospective customers across the globe.

 

Trintech is growing our European presence and at the moment we are looking for a Customer Success Manger to our Adra Software product line in Oslo.

 

Opportunity:

As a Customer Success Manager, you will engage independently with customers to deliver a range of comprehensive customer services aligned with Trintech’s global Customer Success strategy. You will draw on your front-line customer experience to take the lead in business needs analysis and help facilitate the delivery of value-add services to a dedicated set of customers within the Europe region. You will work with the Customer Success team to provide a consistent customer experience and will report to the VP Customer Success, Europe.

 

Key objectives:

  • Work with the VP Customer Success, Europe to help deliver on our strategy for the region for our mid-market customers
  • Deliver a comprehensive service offering to a diverse range of large and small enterprise customers
  • Monitor customer health by reference to data metrics and NPS, diagnose issues and remediate as required
  • Deliver and maintain internal projects with focus on improving Customer Success, including defining best practice guidelines and principles with the intention of helping customers to maximise their ROI in Trintech’s software
  • Create strong and lasting relationships with customer personnel with the aim of creating advocacy within your defined customer set
  • Work with Account Managers to provide an effective contract renewals process
  • Become a trusted advisor to Trintech’s Product Management team and help influence a roadmap designed to incorporate requirements for Customer Success

 

Essential Experience & Abilities:

  • Bachelor's degree in IT or finance/accounting, or related discipline preferred
  • 3 years of experience preferred, preferably in financial software operations
  • Customer success/management experience preferred
  • Experience with Salesforce and Customer Success management tools preferred
  • Effectively communication in verbal and written formats with all stakeholders
  • Strong work ethic
  • Willingness to travel, at times up to 25% per month
  • Fluent in Norwegian and English

 

At Trintech you will become part of an exciting, profitable growth company, with great career development possibilities. At the moment we are running huge improvement projects related to the way we work with our clients and how we want our client experience to be. You will be highly involved in this journey, get valuable experience and have fun on the way!

 

If you think this sounds interesting, or you have any questions regarding the position, please contact our recruitment partner in Experis:

 

Vedrana Dzonlez: +47 908 58 362 / vedrana.dzonlez@no.experis.com

 

 

 

 

 

Stillingsinformasjon

Kunde: ADRA SOFTWARE AS
Antall stillinger: 1
Industri: IT
Fagfelt: IT, Media / markedsføring, Kundeservice / callsenter
Underkategori: Analyse- og CRM-ansvarlig
Stillingstype: Fulltid, Fast
Arbeidssted: Oslo
Rolle: Rådgiver, Fagperson, Leder

Søk på stillingen

Publisert: 27.11.2018
Søknadsfrist: Snarest
Ref. nr.: 1027831
Søk på stillingen

Kontaktinformasjon

Vedrana Dzonlez
Telefon 908 58 362
Vedrana.Dzonlez@no.experis.com