Customer Success Manager, finnish speaking

ManpowerGroup is a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. The NOK 3,3 billion company offers employers a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment. Our 35 offices enables ManpowerGroup Norway to meet the needs of its 20 000 clients per year. ManpowerGroup Norway operates under four brands: ManpowerGroup Solutions, Manpower, Experis and Right Management.

Distribution Innovation AS build and deliver services for companies in need of technology for logistics and distribution. Simply put, they take care of the entire value chain from order, to delivery into the hands of the consumer. By providing their customers with cutting-edge technology that feels invisible to the user, DI gives them and their customers an advantage in their business development. Several million products are delivered through their system daily, and in this way their technology reaches out to approximately 10 million households throughout Scandinavia. They work closely with other technology environments in Schibsted and Finn.

 

We are looking for a Finnish speaking Customer Success Manager on behalf of our client Distribution Innovation located in Oslo, Norway. They are a leader in their segment in the Nordic region and are owned by Schibsted and Amedia. This is a long-term engagement with start-up as soon as possible.

 

About the position

For this position, we are looking for a service minded and driven candidate who will have a key role in maintaining and strengthening customer relationships within the Finnish marked. You will be the main contact for the existing clientbase in Finland and your main responsibilities will be follow up on the clients and provide technical support and expertise regarding their products. Furthermore, you will be the superuser in DI’s solutions and you will advise the customers in their use of the system. You will also coordinate and attend client meetings, some traveling will be required in this position when needed.

 

Responsibilities:

  • Phasing in products with new and existing clients 
  • Contribute to the development of new products/services
  • Technical setup in the system
  • Being a part of the product-team
  • Follow-up customer support inquiries
  • Proactive follow-up of customers
  • Testing and verification of development tasks

 

Qualifications

  • Fluent in Finnish and English as well as the ability to communicate technical language to non-technical personnel
  • Higher degree in Information Technology, relevant work experience may compensate for less education
  • Demonstrated experience with client relations and support is to prefer

 

Personal Qualities

  • You are flexible and have a “can do” attitude
  • Ability to communicate effectively with all levels of personnel within and outside the organization
  • Customer oriented
  • Self-driven, accurate and structured
  • Interested in learning about new technologies

 

We offer

Exciting and challenging work for a very interesting organization.

Workplace in central Oslo.

Good working environment with focus on development and innovation.

 

 

Does this sound like an interesting challenge? Please apply for the position following the instructions on this page!

 

 

 

 

 

Stillingsinformasjon

Kunde: Distribution Innovation AS
Antall stillinger: 1
Industri: Manpower
Fagfelt: IT, Kundeservice / callsenter
Arbeidssted: Oslo
Rolle: Medarbeider

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Publisert: 31.07.2019
Søknadsfrist: Snarest
Ref. nr.: 1030824
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Kontaktinformasjon

Emilia Styka
Emilia.Styka@manpower.no